Time consuming

Very satisfied. The female staff member was enthusiastic and patient. The store is located just across the street from the Seville train station, a 2-minute walk. The car is parked in the lot right below the store, very easy to find. The car had only 30,000 kilometers on it and was very new. The staff proactively asked if we preferred a petrol or diesel car, very nice. The €2000 deposit was refunded to my credit card within half a day after returning the car. Very fast. Overall, a perfect score.

Very satisfied.

Stay sway from this company. Price is cheaper, however the experience at the rental place is terrible. 1. Good luck to have find the shuttle once you are at the airport. Then, it is not coming every 10-15 min, but more like every 30min or more. It took us over 1hr from when we got our luggage 2. You finally arrive at the rental place, take your ticket and be ready to wait for your turn. Another 1 hr 3. Car was great 4. Drop off. Be ready to also spent time returning the car and wait for the shuttle. We almost missed our plane. Plan at least 2-3h 5. I would pay a little more and rent from another company

OK Rent A Car are by far the worst hire company we have ever used. Collection from the airport by inadequately sized minibus, the queue was right next to another hire company with poor markings to indicate where to queue. On arrival at their depot, we were required to take a ticket (like Morrisons deli counter) and wait. We waited for 3 hours. They have no adequate waiting area inside for the number of people waiting (well over 100 people) and no toilet facilities. Their excuse "there is a lot of flights in today" - unfortunately I don't buy this excuse because they know ahead of time how many flights are inbound and how many bookings they had. They were poorly understaffed. The collection process was made worse by all staff charging different amounts (we'd booked 3 cars). We weren't told the terms and conditions differed from Easyrentcars and were told that returning the car fuel empty would not incur any charge because our booking was full to empty with Easyrentcars. On drop off the staff were rude and ignorant. Almost everyone who dropped off a car has some kind of additional charge for fuel, damage, or paperwork being incorrect (their fault not ours). I would highly recommend avoiding this sham rental company who cannot organise their staff or bookings and who like to charge customers overzealously on return. They charged my credit card without authorisation or signature for €97 to fuel the car, except fuel for this size car is only €50 locally. Avoid at all costs!