Charged unknown fees, still not refunded.

Companies like Budget and Avis share the same small counter and service staff next to the shopping center parking lot where I picked up the car. The actual contract was with Avis. The car model was different, but the condition was good. The advantage was that no deposit was required. However, they added 'full insurance,' but I didn't get to see the specific terms. Returning the car was smooth.

The car was advertised as an SUV - but was a normal vehicle. 100% not an SUV

Please highlight that proof of address is necessary. Can be done with a simple reminder email 5 days prior instead of spam emails.

The car provided was totally unacceptable. Unfortunately numerous issues I noticed shortly after leaving the rental location. The car was dirty inside and out, significant damage to the exterior, and was not full of fuel (despite being marked otherwise on paper) - essentially the car was clearly not prepared for hire. After booking a medium hatchback I was provided with a 1.0 ltr Fabia estate which had some mechanical issues. Due to lack of "availability" at my local branch I had to drive 60 miles to get it replaced. Definitely won't be renting with Avis/Budget again anytime soon.