Smooth sailing!

One of the black employees was extremely dishonest. I specifically booked a Honda Jazz, but he gave me a lower class vehicle instead. The trunk was very small and couldn't fit two suitcases. I asked to switch to a Jazz, and he pretended to check with his colleague via walkie-talkie, but then told me there were no Jazz cars available. Resigned, I decided to make do with the car. However, upon further inspection, I found many scratches all over it, which I couldn't accept. So, I returned to the counter and asked for a newer car. When another white employee helped me, he said they had Jazz cars available. It seemed the black employee was unhappy because I didn't take up many of his suggested add-ons, so he gave me a hard time. This behavior from the black employee severely tarnished the company's image!

Renting a GPS device from the car rental company is relatively expensive. I reckon that we could buy a GPS for the price of a 7-day rental.

No one answered neither on the phones nor in the mail when I had to extend the reservation.

Please highlight that proof of address is necessary. Can be done with a simple reminder email 5 days prior instead of spam emails.

Free upgrade from Budget and a brand new car. Nothing more can be asked