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Search for Europcar Car Rentals in Melbourne

Upgrade which I did not ask for but I was charged for and was not informed

Reviewed: Wed, Apr 17, 2019
About Europcar: 10.0 /10
The system automatically gives Europcar 10/10 based on the answers I gave to the questions about Europcar. However I would like to say that for overall rating, I think Europcar deserves a 7.5 out of 10 and that was because they upgraded me from an intermediate (I had booked a Toyota Corolla) to a SUV, a Holden Equinox, and charged me for the upgrade. When I asked the staff on duty, they said they did not charge for the upgrade. However when I received the invoice the extra that I paid was listed as upgrade of car. I feel that this is not very ethical of Europcar. They should give me the same class of car that I booked or if they are unable to, to give me an upgrade with no extra charge. I have no complain regarding the car itself. My issue is the ethics of Europcar rental policy.
About QEEQ: 10.0 /10
Toyota Corolla image
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Intermediate | Toyota Corolla or similar

Relevant Reviews on Europcar MELBOURNE AIRPORT

Donna Beard

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Mon, Sep 16, 2024
About Europcar: 10.0 /10
Excellent
About QEEQ: 10.0 /10

Cheryl

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Mon, Feb 19, 2024
About Europcar: 10.0 /10
Very satisfied, the vehicle is new and the service is fast.
About QEEQ: 10.0 /10

Ajinkya Kharde

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Medium SUV | Mg Hs Essence or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Tue, Aug 22, 2023
“Would Recommended it 10 on 10”
About Europcar: 10.0 /10
Onboarding and Guidance was on point - they had made sure that I understood the rules before handover. The car was fresh and clean as I was given the keys for a brand new car which had only driven 17 kms.
About QEEQ: 10.0 /10
10/10 for the customer support an booking experience

P.Shi

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Compact | Hyundai i30 or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Wed, Feb 5, 2020
“Best Car Rental Service! Excellent service and vehicle!”
About Europcar: 10.0 /10
We had the best experience with Europcar at Melbourne Airport! The lady behind the counter was lovely and we were pleasantly surprised when we walked out into the car park area and discovered that she had upgraded us! The car was practically brand new, having only done 3000kms! When returning the vehicle, again, customer service was excellent and it was totally hassle free. We could not speak more highly about our experience with Europcar and will definitely be recommending Europcar to everyone!
About QEEQ: 10.0 /10
I have hired cars previously using the EasyRentCars App before and have found it to be quick and easy.

Julie

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Medium SUV | Mitsubishi ASX or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Fri, Jun 7, 2019
“Easyrent Cars are very good to deal with.”
About Europcar: 10.0 /10
Great car, but they charged us for 6 litres of fuel just after we filled it where it clicked of twice at the pump. An issue to still be resolved with Europecar.
About QEEQ: 10.0 /10
Easyrent cars are great to rent through

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