Upgrade which I did not ask for but I was charged for and was not informed

Sandra

Australia

Reviewed: Wed, Apr 17, 2019

About Europcar: 10.0 /10

The system automatically gives Europcar 10/10 based on the answers I gave to the questions about Europcar. However I would like to say that for overall rating, I think Europcar deserves a 7.5 out of 10 and that was because they upgraded me from an intermediate (I had booked a Toyota Corolla) to a SUV, a Holden Equinox, and charged me for the upgrade. When I asked the staff on duty, they said they did not charge for the upgrade. However when I received the invoice the extra that I paid was listed as upgrade of car. I feel that this is not very ethical of Europcar. They should give me the same class of car that I booked or if they are unable to, to give me an upgrade with no extra charge. I have no complain regarding the car itself. My issue is the ethics of Europcar rental policy.

About QEEQ: 10.0 /10

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Intermediate | Toyota Corolla or similar

1 days rental

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Reviewed: Fri, Jun 3, 2016

About Europcar: 2.0 /10

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About QEEQ: 10.0 /10

X.Li

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Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Mon, Jan 6, 2020

About Europcar: 9.0 /10

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About QEEQ: 10.0 /10