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Upgrade which I did not ask for but I was charged for and was not informed

Reviewed: Wed, Apr 17, 2019
About Europcar: 10.0 /10
The system automatically gives Europcar 10/10 based on the answers I gave to the questions about Europcar. However I would like to say that for overall rating, I think Europcar deserves a 7.5 out of 10 and that was because they upgraded me from an intermediate (I had booked a Toyota Corolla) to a SUV, a Holden Equinox, and charged me for the upgrade. When I asked the staff on duty, they said they did not charge for the upgrade. However when I received the invoice the extra that I paid was listed as upgrade of car. I feel that this is not very ethical of Europcar. They should give me the same class of car that I booked or if they are unable to, to give me an upgrade with no extra charge. I have no complain regarding the car itself. My issue is the ethics of Europcar rental policy.
About QEEQ: 10.0 /10
Intermediate | Toyota Corolla or similar

Relevant Reviews on Europcar MELBOURNE AIRPORT

Hamiltion O'Connor

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Reviewed: Fri, Jul 12, 2024
About Europcar: 10.0 /10
Very satisfied
About QEEQ: 10.0 /10

Viola Augustine

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Reviewed: Mon, Aug 27, 2018
About Europcar: 2.0 /10

Ingram Matthew

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Reviewed: Fri, Mar 18, 2016
About Europcar: 8.0 /10
The service was enthusiastic and quite professional.
About QEEQ: 10.0 /10

Lee

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Compact SUV | Mitsubishi ASX or similar
Reviewed: Wed, Jan 22, 2020
“Overall great experience.”
About Europcar: 9.3 /10
Good
About QEEQ: 10.0 /10
Easy to book

Julie

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Compact SUV | Mitsubishi ASX or similar
Reviewed: Fri, Jun 7, 2019
“Easyrent Cars are very good to deal with.”
About Europcar: 10.0 /10
Great car, but they charged us for 6 litres of fuel just after we filled it where it clicked of twice at the pump. An issue to still be resolved with Europecar.
About QEEQ: 10.0 /10
Easyrent cars are great to rent through

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