Podria ser mejor

Pretty good, except the car had an odor.

1. The car rental company informed us to wait for the shuttle bus at Ibiza Airport P3 parking lot. After waiting for an hour, we found out that the location had been changed to P1 parking lot without any notification, ruining our plans. 2. When we finally reached P1 parking lot, there were no staff present. Passengers rushed to board the shuttle bus as soon as it arrived, causing disorder with no sense of queue or order, regardless of how long people had been waiting.

Shutlle bus very difficult to pick up

The service staff is not very friendly, the location is inside a hotel lobby and not that easy to spot. The vehicle delivery is also not handled professionally. They are under-staffed, I spent more than an hour waiting in line, taking the delivery, and returning the car. They want to charge you for anything and everything.

Easyrentcars.com has been very helpful in resorting the insurance claims. They have very prompt customer service and all emails are replied within reasonable time with clear and concise instructions.

They charged me for some one else to drop off car, this was never explained, then charged for existing damage