Exceeded expectations! Perfect is good enough for me!

All ok just awaiting money back on credit card

カウンターのスタッフ3人でゆっくり対応された．また，日本からネットで保険に加入していたのに重複する保険を進めてきた。英語がわからなくて入ってしまった．断れば安い．

The agent that served me when pickup the vehicle Christina, who is a team led, was advised that I had all the insurances required to cover the vehicle and liability. She advised me that she would put the liability insurance @ 13.99 just to show in case something was to happen. She advised me that there would be no charge. So I believe her as she is a team led. Well, at the time of drop off, I was charged $130.00 for the liability insurance. I complained to the manager, who did not speak English well, and said that I had to pay the liability insurance as I did not sign the waiver. Bull shit, I call, She lied to me and got a commission on the liability insurance. As a frequent Fox renter, I was deceived by her and the manager even after I showed both my liability insurance coverage that I have with my insurer. Never again I will rent a vehicle from Fox or Economy who did the same thing to my buddy last week. Folks watch out for these company... They are cheaper than the one at the airport but they screw you with insurance. They will lie in your face to make more commission. Read all the details on your contract and ensure that the contract show what you want or need. Shame on you Christina and Fox Car Rental, Shame.....

The only complaint I have is an employee's attitude at rental site upon pickup.

Transaction was smooth will use again.

Staff was very friendly but I was charged $111.00 fuel surcharge and now I'm waiting for a credit. Make sure you read your receipt before you leave counter. Just in case.