long line in beginning but went back to extend and had great service no wait

This was my second rental from this location and other than the deposit being $1000 for an SUV, I have never seen a deposit higher than $500 and last time that is what they took, the experience was pretty painless.

Never a bad experience. Customer service seems to always be there when needed.

Yes, the phone number on the website doesn’t work & I left an item in the car & no phone call to let me know & no return call after 10 calls have been made to the main phone number.

Horrible.

I was happy with the customer service I received when picking up the car. The counter person was friendly and professional and the representative at the gate was very helpful in reviewing the car with me. Both made the process go quickly and got me on my way to start enjoying Vegas! Kudos to both representatives. The return went just as smoothly, the representative there was polite and professional, we walked around the car together and she printed out my receipt and told me what charges and credits to expect on my credit card. Overall great service. The only thing I wasn't happy with was having to take two shuttles from the airport to the car rental place.