Good

Polite and friendly

I waited for a long time because the system for down. And I was hold a bond of A$400 on my card when Easyrentcars specified when I booked the car that the bond held would be A$100

You should update the info and advise the customer the Europcar holds an amount of A$400 on your card.

Brand new car, prefect experiences

Our experience with europcar was terrible. We arrived at the counter in Sydney, and since we showed our license and it was in Spanish they would not give us the car. They needed a translated version of the license and if we did not have one they would not give us the car. We then asked for a refund, but they would not give it to us. We had to translate the license which costed 100 dollars and we had to wait for 3 hours in order to receive the translation. This is ridiculous, we have been all over the world and this has never happened to us. We also went to other cities in Australia and NO ONE asked us for the translated license. We are never renting with this company again, and the staff member has very rude as well. Our experience was terrible, and we lost half a day in the agency