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Europcar did not accept my insurance letter and charged me 250 dollars for insurance that I had.

Reviewed: Thu, Oct 29, 2020
About Europcar: 8.0 /10
My credit card provides insurance for rental cars in Mexico. So I had printed a letter that I had received from my Credit Card Provider saying that the insurance will be covered by my Credit Card Provider. But Europcar did not accept that letter. They told me that you have to show an extra letter from Carta De La Comision Nacional De Seguros Y Finanzas. I told them that based on what is mentioned on the internet, a letter from my bank saying that my insurance is covered is enough, but they insisted that they will not give me the car if I do not buy insurance from Europcar. So I had to pay them 250 dollars extra to get the car.
About QEEQ: 10.0 /10
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Mini | Chevrolet Spark or similar

Relevant Reviews on Europcar in Mexico

Nicola Billy

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Reviewed: Thu, May 22, 2025
About Europcar: 10.0 /10
There are dedicated reception staff at the airport who guide you to the shuttle bus. The store employees are straightforward and do not try to upsell. Staff provide an overview of the car's condition during pickup. Car return is quick and efficient without unnecessary procedures. Both the pickup and drop-off staff are very friendly.
About QEEQ: 10.0 /10

Meredith Juliana

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Reviewed: Sat, Jan 18, 2025
About Europcar: 10.0 /10
All documents were sent directly via email, which was quite efficient. There was no excessive upselling, and the staff had a relatively professional and responsible attitude.
About QEEQ: 10.0 /10

Benedict Buck

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Reviewed: Sat, Feb 29, 2020
About Europcar: 8.0 /10
The airport store staff were relatively easy to communicate with, and the store was clearly marked. The waiting time was appropriate. The ride to the pickup point was quite tight in schedule, but the waiting and paperwork at the pickup point were not satisfactory.

Amanda Veblen

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Reviewed: Thu, Apr 11, 2019
About Europcar: 8.0 /10
It was fine

P.Trivisonno

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Standard | Volkswagen Vento or similar
Reviewed: Thu, Nov 14, 2019
“Price no match online with promises”
About Europcar: 9.3 /10
The price don't was the same in the rental was more high than expected
About QEEQ: 10.0 /10

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