Dissapointed.

The waiting time in line was quite long.

Pretty good

I upgraded my car to a bigger and the counter staff was more than willing to cooperate. Not many people on pickup because its still early. Car was not washed before pick up but not too dirty. I sent the car while the drop off point is still closed. Overall experience was good.

I think that cars with automatic transmissions should be more commonly available for the same price. I get it, Italians like manual transmissions, but not all of your foreign customers do. Please, Avis, use better, larger signs to mark your office at Ancona train station. I selected a VW UP or similar, got a Fiat Panda FWD. The Panda is a decent enough city car, easy to drive and park and so on. However, it is comically underpowered for hills and highways, even with only me and my bags in it. Great fuel economy though.

We got a big car we didn't need that size, but the staff said the only one car available. And the car is always alarming for oil, annoying.