Dissapointed.

I was an hour late, but had no issues picking up the car. The staff explained that additional insurance coverage was not necessary, and there were no other sales pitches. Any existing damage to the vehicle was clearly marked on the pickup form.

Do not rent from Avis, they take advantage of customers. The car provided was seriously different from the one booked. Booked a Toyota, got a JEEP instead, and the fuel consumption was extremely high. Booked a gasoline car, got a hybrid instead, but using the hybrid as a gasoline car resulted in small tank capacity and high fuel consumption. I felt like I was always either refueling or on the way to refuel. The car's condition was poor as well; the car they gave me had a big dent that wasn't repaired but still rented out.

Normal

Complicated procedures, lots of people, extremely long wait time, and we rented a seven-seater but got a five-seater. It was so cramped! There was no way to fit our luggage.

Waiting in line for more than 45 minutes. An employee of Avis pretended not to see my reservation, and offered to pay 1348 euros in addition to 345 euros paid for Easyrentcars.com ahhh! It's cheating! I refused! The employee "looked carefully", found the reservation and offered to pay 845 euros in addition to 345 euros paid on Easyrentcars.com ahhh! Want pay attention! I have previously rented a car many times in Avis Verona airport, never had such problems! I'm terrified!