Super smooth

I missed the rental company's shuttle because my flight was delayed, and the pickup location at Brisbane airport was really hard to find. In the end, I had to call a taxi to get there, which was very inconvenient. In the future, I will stick to companies that offer car pickup directly at the airport!

Great value. Nice staff. Werent any extra charges

Great I use them every time.

Ace rental car was great but pick up location wasn't clear.

Had booked a small Toyota but was given a medium older Toyota

The car was amazing, very clean and very fuel efficient. Picking the car up was a mission as the person on the phone directed me to the wrong pick up point. Then the man at the counter proceeded to chat with a customer for about 15 minutes while I waited. He didn't acknowledge me and could have wrapped up that transaction in much less time. He was a tall stocky man. Then the other guy who also didn't acknowledged me whilst tapping away on the computer served a man who walked in behind he. Not off to a good start. Thankfully dropping the car off was very smooth and the man was professional and efficient. Restored my faith in this car rental place.