Super smooth

Overall service was fine, but the staff wouldn't allow customers to make phone calls in the store while loudly chatting themselves. Quite impolite.

The car was extremely dirty and every time I rent through the app, I receive a lower-class vehicle.

I missed the rental company's shuttle because my flight was delayed, and the pickup location at Brisbane airport was really hard to find. In the end, I had to call a taxi to get there, which was very inconvenient. In the future, I will stick to companies that offer car pickup directly at the airport!

Counter staff is very friendly and helpful.

Easy to book and price is comparable if not lower than others.

Like: Smooth and easy
Dislike: Nothing