Excellent value

The staff took an hour to process our pick up, despite when we arrived we were next in the queue. We could not view the car fully before rental as it was parked in such a tight spot one side of the car couldnt be accessed, in addition the lighting was really poor in the underground car park. There was lots of damage on the car before us renting it. The inside had not been cleaned as it was filled with melted sweets.

Total Failure. Vehicle was collected in the pouring rain and we had to trust that there was some damage on the plastic lip under the bumper. When the vehicle was returned there was apparently more damage to this plastic lip at the bottom of the bumper in the form of a 45mm scratch. I cannot see how anyone could distinguish the difference between what was apparently there already, which was not visible, and what is claimed has happened since the vehicle was in my care. I am certain that no damage occurred to the vehicle whilst it was in my care. Out of interest I phoned Kia in Edinburgh to see if the £277 which Greencar are claiming for this addition damage to the already damaged front plastic bumper lip was reasonable. The price for this component is £22.59p This is simply insurance fraud and I am currently taking legal advice for which i shall be claiming my costs unless the £200 of my excess returned to me immediately.

This company should not be allowed to operate in a civilised society when I went to collect the car with my driving licence credit card dvlc check code and also a printed copy of my endorsement record I was told I needed my passport and another form of ID with my address on it I said to the clerk that if he was refusing to give me a car could he please supply a written refusal he refused I asked him his name he also refused his colleague then involved himself in the conversation and started making racist remarks and lying that he was going to say i made disgusting racist remarks to his colleague at this point I left with no car and no compensation for monies already paid this company has cctv behind the counter so if you could get them to review this they will find they are employing animals the time I was in the office was approx 18.45 on Tuesday the 23/04/2019 I was left with no car and had to make my way home 60 miles and

Wouldn't accept my credit card for the deposit as it didn't have an embossed number on the front! I've never heard such a nonsensical reason. Made to pay a £2k security deposit from my current account instead which wasn't ideal. Car heater did not work on the first day, which made the 3 hour drive across a bitterly cold Scottish night unbearable. Oddly, started working the following day, but that first trip nearly killed us. Had to wait over 30 minutes for pick up from the airport, and despite calling (twice) and being told the transport was on its way back, this clearly wasn't the case as when it did eventually turn up it was a five minute ride to the office. By the time we'd added on paying for the petrol tank (admittedly a good deal) and for unlimited mileage, I may as well have booked through someone like Hertz and had a slicker overall experience. The cost I was originally quoted when booking ended up bearing no real resemblence to the end price paid. Good pick up inspection though and easy to ensure all scuffs and marks were recorded. As a result, no trouble on drop off of the vehicle at all.