Total Failure and Insurance Fraud

Yes. Brand new car was provided. Staff were excellent.

App is very easy.

I have to admit that the car was in absolutely perfect condition. The service was very kind and very specific about every detail in the booking. There was easy transfer from the terminal. What you MUST know however is that they are very detailed about the car condition. You can see videos and notes everywhere explaining how the process looks like and what are the possible charges. So probably if you happen to do even a small scratch the charges can go high. They offer their complimentary full coverage package but you must know it costs over GBP 40 per day, so if you book a small car it's going to double or triple the cost for you. So, they are VERY transparent in what they do and how they inspect the car, however if you choose not to take the insurance you might be liable to pay up to GBP 2500 for any damage. Overall, however, they are honest and transparent with the terms and conditions. I returned the car with no damage and the deposit was released within a few days.

Smooth as usual. Easy comparison of the prices and suppliers available.

By far the best rental company out there . I upgraded my car for a really nice price

Easy and fast booking service.I will definitely use it again.

They do everything they can to get more money from you.

Stop using companies that up-sell.

I did not get the car I booked - i asked for a small car and got an SUV which I did not want as too big. I also ordered it full to full and got like for like which I did not like. Also it only had one bar of fuel so I had to find a petrol station before I could go on my journey, and with the delay in the pick up and this it meant I ended up driving on roads I did not know in the dark. Not impressed.