Poor experience with GreenMotion spoiled the whole holiday

Arrived at 11 PM. It was cold and raining in Edinburgh; only two staff members were working, and they were slow and had an average attitude. I had read about others’ experiences beforehand, so I came prepared with a China Merchants Bank Platinum International Card, embossed, Visa-only, no UnionPay mark. But when picking up the car, they said the card couldn't be used for the deposit; I had to purchase full insurance on the spot to get the car. The insurance payment went through, and they explained that transactions and deposits go through different channels. They didn’t accept cash deposits, and I couldn’t cancel the order at that point, so I ended up paying £600+ for insurance. I saw other Europeans having the same issue when picking up their cars, so it felt like the company makes money off these insurance fees. I’ve never experienced such a scam in other countries. Warning other travelers not to fall for this.

1. During my rental period, I experienced a flat tire in the middle of nowhere at 8:30 PM (still within business hours). I called the rental office, company headquarters, and other contact numbers, but none were reachable. I couldn't get any assistance from the rental company. Fortunately, the car manufacturer's roadside assistance service helped me out. Not being able to contact the rental company during business hours is extremely disappointing. 2. When I purchased additional insurance, the service representative miscalculated the amount I needed to pay. After I pointed it out, they pretended not to notice and simply corrected the amount for me to re-pay. 3. The deposit payment method is extremely strict, requiring a £1500 deposit but only accepting credit cards with chips. My credit card from home doesn't have a chip, so I had to purchase additional insurance to lower the deposit amount. Throughout this process, the rental company's staff were not friendly.

By far the best rental company out there . I upgraded my car for a really nice price

Easy and fast booking service.I will definitely use it again.

It took a long time to get all the admin sorted as I was not aware I should have my NI number and DVLA code and clearing done. As I did not know my NI number I had to phone around and finally got this all sorted. It was good that I had taken my passport along as well, because a second ID was needed.

The waiting time and handling documents takes very long. Counter was understaffed. Also the creditcard deposit is very high for such a small car and the refund takes a long time. This huge amount is blokking my creditcard for to many day's