Easy

Satisfied

Best experience ever super easy process excellent staff excellent service and great vehicle top marks all round

Top marks it was excellent experience dealing with qeeq

Dissatisfied with the rental company. The mileage limit was 700 kilometers with an additional charge of 0.25 per kilometer exceeded. However, during settlement, there were many inexplicable fees, such as an airport fee, which was unreasonable. The rental contract stated that the charge for extra kilometers was 0.25 per kilometer. Even though we appealed, we still had to pay nearly 0.50 per kilometer.

This time, I picked up the car from the Hertz store at Perth Airport. The service is available until midnight, so you don't need to worry too much about the typical flight times. The pick-up process was much faster compared to the Hertz in Melbourne, possibly because I had rental information saved from a few days earlier at the Melbourne store. The service staff were very friendly. I had reserved a Nissan X-Trail, but when I arrived, they prepared a Toyota Highlander for me. I told the staff I preferred a mid-sized SUV and ideally the Kia Sportage I had driven earlier. The staff apologized and informed me they didn't have the Sportage available, but after calling a colleague, they managed to get a Subaru Forester for me within ten minutes. The car was almost new with only 12,000 km on it and no visible scratches. The staff asked if I had insurance, and I confirmed I had full coverage, so they didn't ask further. Overall, it was a great experience.

Car was great, disappointed that they tried to charge us extra for an extra driver. I've never had that before and if there was going to be an extra charge that should have been transparent either on your site or theirs.

Car was great, disappointed that they tried to charge us extra for an extra driver. I've never had that before and if there was going to be an extra charge that should have been transparent either on your site or theirs.