Easy

Have difficulty connecting to the in-car GPS system. The staff at Thrifty were of no help as they said they did not know how to operate the system. There was no queue system at the pick-up (eg. queue number ticket). It was based on who the staff saw coming in. If they missed your entrance when they are busy attending to other customers, it was as good as not being in the queue. The company would have known how many pickups to expect, so they need to cater enough staff to manage the pickups instead of making customers wait. Drop off was a better experience as there was a staff on site to quickly access the car before sending us off us within 10 minutes.

Could not provide more help as QEEQ is 3rd party platform. Needed to know more about changing the drop off timing and venue but QEEQ could not provide any answers or advice. Just redirtected to Thrifty.

It was okay, but this company charged the deposit directly instead of holding it, and refunded it after the return. I lost some money due to exchange rate fluctuations, which felt unfair. Other than that, everything else was fine.

The Thrifty staff were really excellent and gave a great service at Sydney airport. Best experience ever!!

Help staff were excellent in sorting a shortage of cars problem. Really excellent service throughout.

I’ve used Thrifty before. They do a fantastic job. The staff were all super friendly. Next time I’m in Melbourne I’ll be sure to rent with them again.

I’ve used ERC all over the world, and will continue to do so. Just a superbly easy to use app.