what Is the point of making a reservation?

Quite satisfied.

1. At the agreed time, there was no car available at the store. 2. After waiting for half an hour, they provided a Honda with poor condition—damaged wheels and non-working mirrors. 3. Later, they replaced it with a Toyota hybrid, but the vehicle was too small to fit the luggage and was a downgrade in model. 4. If dissatisfied, the only option was to keep waiting with no guarantee of when a car would be available, vaguely suggesting an upgrade option. 5. Paid an extra $120 for an alleged upgrade to a Hyundai Tucson, which they claimed was the only available car. However, the vehicle was very old, had over 90,000 miles, and the seats were dirty and heavily worn. Considering we had already waited for 2 hours, we had no choice but to accept it. 6. The service lacked a proper vehicle inspection process. The overall experience was extremely disappointing.

the option for the toll shoukd be offered at reservation online and not as a surpise at the counter

Car was in a terrible condition. Fuel wasn’t marked as it was present. Finally it worked out but always praying that the car will not break down

Very good

We originally booked for Chrysler Pacifica but due to some problems with the assigned car we were offer Nissan Pathfinder, we are happy with the alternative arrangements We were told by phone earlier that Hertz can pick us up at rainbow bridge when we enter US from Canada, but when called again when we arrived at the exit of rainbow bridge we were told that the journey would take more than 15 min and it is outside the pick up range