Friendly staff, random car

Positive: Booked a 10:30 AM pickup, but successfully extended it to 12:00 PM after negotiation. Negative: Booked a Camry but was downgraded to a Corolla without any explanation, even though there were plenty of Camrys in the parking lot. PS: Insurance was promoted at the site, but I declined. There were no extra charges, and the deposit was refunded quite quickly, within a few days.

The car rental location at Melbourne Airport is easy to find. After collecting luggage, just cross the zebra crossing outside the airport exit to the opposite side. It takes about 5 minutes to walk there. We did the paperwork in the afternoon around 2 PM. We also paid about 70 AUD for all tolls during the 3-day trip. The return time can be anytime before 4 PM on the agreed return day. We chose to return the car at a location in downtown Melbourne, which is less than 1 kilometer from Federation Square. It was also easy to find. There are gas stations near the return location, and the return process was simple, taking about 15 minutes to complete. We got a free upgrade to a new 2018 car with just 9000 kilometers on it. Adding an additional family member as a driver did not incur extra charges.

Picking up and dropping off the car is always straightforward. The car condition is excellent; I've rented a few times, and they were always new cars with less than 50,000 kilometers, so I never worried about car issues during my trip. Of course, the price is relatively higher.

I was very satisfied with Hertz this time. Picking up and returning the car was very convenient. The rental price was very affordable as I purchased the full insurance package from a promotion. After some consideration at the store, I also opted for the towing insurance at 3 AUD per day. The return location in Melbourne is right in the city center, conveniently on the left side of the road, and the return process was quick. But make sure to return the car on time!

Lady at the counter was very friendly and assisted with the rental process very well

Easy booking process with reasonable prices. Only down point is that you cannot change booking dates once booked, will have to cancel and then rebook again