Friendly staff, random car

Quite satisfied, it's the second time I've rented from Hertz. Big companies are usually more regulated.

I booked a car from Hertz through QEEQ to rent in Cairns, Australia. The car I received was very new, just over 20,000 kilometers, and in excellent condition. Hertz's staff were very patient in answering all questions. Picking up the car at the airport was extremely convenient as the rental signage was clear and the rental location was right next to the baggage claim area.

Customer reception was a little dodgy. I was pressured to pay for an upgrade. The company didn't actually have the compact vehicle I had booked, but did not disclose this. I persevered with my booked smaller vehicle and the company rep had to admit that they could only supply a larger vehicle (for no extra cost). The vehicle also had some cosmetic damage that was not disclosed. I had to take my own photos to prove to Hertz that the vehicle had some damage that their own pre-rental inspection did not show.

Excellent service - will use it again!

何度か利用していますが、安定した車種と料金のバランスでいつも満足してます。

今までいろいろなサイトで予約してましたが、Easyrentcars.comとても安くまた利用します。