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Live chat Email us Service Code: 3377738123
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Reviewed: Thu, Feb 14, 2019
About Hertz: 8.0 /10
The car condition was okay, and the return process was very convenient. You basically need to do a quick check and you're free to go. However, the pickup and drop-off locations from QEEQ were very unclear. Nobody could accurately tell me the exact location. I suggest adding pictures and more detailed instructions. Additionally, regarding local traffic fines, I recommend that QEEQ provides assistance or directly handles these. This is one of the most important services from an agent. QEEQ is essentially an agent or intermediary, but many things I had to handle directly with third parties. I signed the contract with QEEQ, so I feel like QEEQ is trying to avoid responsibility.

Relevant Reviews on Hertz MELBOURNE APT

Lionel Pope

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Reviewed: Wed, Dec 11, 2019
About Hertz: 10.0 /10
Almost all the rental and return staff were Indian. I felt like I was in India. However, the service was efficient and courteous, as expected from Hertz.
About QEEQ: 10.0 /10

Georgia Stuart

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Reviewed: Wed, Sep 12, 2018
About Hertz: 2.0 /10
The parking lot did not indicate the exit direction, and there were no signs, which caused me to go the wrong way and the car roof got scratched. The staff were rude.

Madeline Surrey

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Reviewed: Mon, Nov 9, 2015
About Hertz: 8.0 /10
The service was quite enthusiastic. The entire process took about half an hour, and I waited in line behind three people. When inspecting the car, I found a small dent under the trunk. I informed the Hertz staff, and they indicated that such a small scratch, about the size of a finger, was not an issue. Later, I saw in the rental documentation from Hertz that it specifies the size of damage that requires a claim.
About QEEQ: 8.0 /10

Pete Wild

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Reviewed: Thu, Aug 27, 2015
About Hertz: 10.0 /10
Very reliable, excellent service, and very convenient car return.
About QEEQ: 10.0 /10

S.BIN ISMAIL

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Standard SUV | Toyota Kluger 7 Seats or similar
Reviewed: Wed, Jun 13, 2018
“The best choice”
About Hertz: 10.0 /10
Like: The car itself and staff

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