The reserved car model was not available, no solution provided, extremely poor attitude.

Adding an extra driver costs £10 per day, which was not stated on the website. Only found out upon arrival. No Chinese-speaking staff at the counter; there is a Chinese service on WeChat, but it takes a few hours to get a response.

Acceptable. One key reminder is that unlike renting cars in the US, here the primary driver's credit card is required for the deposit, irrespective of whose card is used for payment. We overlooked this requirement and ended up having to buy full insurance on the spot for nearly £300.

The car was unavailable when I reached there. Staff is more abusive then a nazi concentration camp

We waited a long time for the car, but it was because of the bank holiday weekend. The staff were amazing! We will definitely be renting from them again.