Needs Proper Availability

The Los Angeles LAX location has VIP and regular areas. This was my first time renting from Hertz, and I was in the regular area. I was assisted by an older Caucasian man, which is unusual as most companies have South Asian individuals in customer service roles. The man was chatty and checked my insurance situation, then told me I didn't need to buy any additional insurance. I asked if I needed to wash the car before returning it, and he said 'just leave it dirty.' The car got quite dirty inside and out, and despite washing it twice, I couldn't get it completely clean. They didn't charge me for it afterwards. I was in a hurry to catch my flight when returning the car and miscalculated the fuel amount—it was just at the Full line. I felt a bit embarrassed, but they didn't charge me extra for that either. I would consider using Hertz again in the future.

The inspections were very thorough, and the car provided was relatively new. However, the choice of models was limited, possibly because the San Jose airport is small. There were various upsell attempts. The NISSAN provided was new but performed just average; the highway driving felt unstable.

Nunca me indicaron que el carro no recogía en el aeropuerto de Orlando sino en otro aeropuerto a 1 hora ( Bronson) eso me hizo perder tiempo y dinero

Nunca me indicaron que el carro no recogía en el aeropuerto de Orlando sino en otro aeropuerto a 1 hora ( Bronson) eso me hizo perder tiempo y dinero

Drop off was rapid, just leave keys in the car and go.

Great price.

Like: Staff was very nice and friendly, the vehicle was excelent!