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Live chat Email us Service Code: 8879573314
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Overall Satisfied

Reviewed: Tue, Apr 24, 2018
About Europcar: 9.2 /10
Like: Europcar will be always my first option as I will be my first option always. I'm quite familiar with their requirements, procedures and they always offer better deals and great service.
Dislike: The staff members are always very nice and friendly at Europcar Artamon. However, this time the guy in the reception was a pretty amateur. It took me a long time for me to pick the car up. I had to provide all my information again despite of my online prebooking was done weeks before. I am also a privileged member of Europ Car and they always have my information available in their system. This guy even asked my passport run back at the office to make a copy (??) did not get why as my driven licence was provided. Quite uncommon if you're not from overseas. The procedures this time was very uncommon and that's why I will not give 100% satisfaction.
Economy | Hyundai i20 or similar

Relevant Reviews on Europcar in Australia

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Reviewed: Mon, Jun 9, 2025
About Europcar: 2.0 /10
About QEEQ: 8.0 /10

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Intermediate | Toyota Corolla or similar
Reviewed: Sun, Feb 9, 2020
“Very convenient location right in our hotel”
About Europcar: 10.0 /10
Counter was right within our hotel - the Pullman - can't get more convenient than that! Counter service was slightly slow but still reasonable.
About QEEQ: 10.0 /10
Got a great deal on this rental and the included insurance was fantastic (didn't need to use it)

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Full Size Van | Toyota Commuter 12 Seats or similar
Reviewed: Sun, Aug 4, 2019
“Bad experience”
About Europcar: 4.3 /10
They are not in business, They look like don’t want to give you the car.
About QEEQ: 10.0 /10

A.H

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Medium SUV | Mitsubishi ASX or similar
Reviewed: Sat, Apr 27, 2019
About Europcar: 9.7 /10
It was busy at the counter but staff were quick to try and sort people out. We paid for a sat nav as extra with them and it was pretty useless and we relied on our phone for maps the whole trip. otber than that all smooth.
About QEEQ: 8.0 /10

g.dekel

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Intermediate | Toyota Corolla or similar
Reviewed: Fri, Feb 8, 2019
“disappointing customer service.”
About Europcar: 6.3 /10
the staff at pick up in MELBOURNE city branch were not professional (not the office staff). the car was not clean, not on the out side and especially on the inside. at pick up I found a screw stuck in the wheel
About QEEQ: 10.0 /10

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