Will rent again

Once I arrived at Routes, it took over an hour of waiting to get my car and get serviced at the counter. They are so understaffed. Once I got called up, it was pretty fast, but the long wait to actually talk to a staff member was ridiculous. This was Sunday morning at 11am. It was also somewhat slow to return the car, waited about 30 min in total, but far better than the pick up.

Hi, it was the first time that I was told by any car rental company that they would not take the car insurance on a credit card. I heard that in Mexico, but never in US.

The waiting time in the airport could be better.

The Kia rental didn't have spare tire. The tire blew while driving on 95 North in Florida with no low air pressure warning. We had to get tow truck to tow to tire shop to replace tire. We missed flight by 5 minutes and it cost us $500 dollars since Routes didn't provide shuttle as promised to us in timely manner and shouldn't have trusted Routes personal. Instead of relying on shuffle I should have booked Lyft or Uber

I mistakenly took the Easirent bus to another location only to be told I was in the wrong place and that I was not the first person to make that mistake!