Would not recommend, unsafe vehicles and prices different than advertised.

H.A

United States

Reviewed: Thu, Feb 7, 2019

About Routes: 5.7 /10

I would not recommend using them. The location was initially unable to provide me with the car I requested (economy car) and instead gave me a jeep wrangler. The vehicle was unsafe to drive and could have resulted in a serious accident as a bolt for the rear control arm/axel was missing and I was informed of this by a stranger since I do not know much about the jeep. Routes did provide me with an alternative vehicle that also seemed to have weird sounds when driving. Additionally, the rate for prepaid tolls does not match the description on their policies (4.99/day + usage) and is significantly higher (11.99/day), resulting in a much higher cost than anticipated. Overall, the staff was nice but vehicles are either worn out or unsafe and the false rate advertised on their website felt like a bait and switch strategy.

About QEEQ: 8.0 /10

Routes

Orlando International Airport(MCO)

Orlando

United States

Economy | Kia Rio or similar

1 days rental

Relevant Reviews on Routes Orlando Airport

C.Green

United States

1 days rental

Special SUV | Jeep Wrangler or similar

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Wed, Jul 31, 2019

“Bait and switch”

About Routes: 7.0 /10

When we arrived to pick up the car the price was $60.00 more that what EasyRentCars said it would be plus there were more taxes on top of the 60 more dollars I will not trust what I see anymore.

About QEEQ: 8.0 /10

Wished the price would have been legit.

Judith Tipton

United States

1 days rental

Intermediate | Toyota Corolla or similar

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Thu, May 30, 2019

“I will think twice about booking or renting even though prices were lower. Thank you.”

About Routes: 7.0 /10

Customer services was very poor. The staff was more concerned about finding a TV station (about 5 minutes scrolling Netflix) than helping waiting customers. Many customers were complaining about waiting over an hour for car and even for the shuttle. It was not opened at 6 am when customers arrived when it was supposed to be 24 hour service. Restroom (women's) was filthy and toilet a mess and I would not sit on it. The car lot itself was very disturbing and crowded and made me feel uneasy about my choice (first time). Cars crammed in everywhere on the grass and looked unprofessional.

G.Angus

United States

1 days rental

Intermediate | Toyota Corolla or similar

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Thu, May 16, 2019

About Routes: 8.7 /10

Everything was perfect except for one thing: The windshield wiper fluid ran out after just a few sprays of fluid. During one drive a bunch of insects hit the windshield and there was not enough fluid to clean it off. I had to stop at a gas station and do it myself.

About QEEQ: 10.0 /10