Pleased with my choice

Had a tough time finding the location in the airport. The location is really not close to the airport and that added more time to pick up. I didn't get the Nissan Rogue as booked but a jeep which is technically an upgrade but inconvenient. The tank was half full which was always a problem for me as I didn't know how much to fill. The folks at the counter were friendly and so also the person who dropped us.

Love it.

Very easy to book

There are 3 Easy, Easi, EZ car rental shuttles at Orlando. Took 1 of those, wrong location, shuttle back to airport, shuttle to Routes. Very confusing. At night and alone. Not sure I would rent off site again. They also insisted on a binder from my auto insurance company. In MA that is only for property. Declaration page (which I had) is for auto. Finally took care of over the phone. Then the SUV I reserved wasn't available. They tried to upgrade me to a BLACK (in FL heat - no way) oversized Jeep that looked more like a hummer. I am 59 and disabled. I would have needed a step to get in. My friend I was visiting could not possibly have gotten in. Miraculously, the Rogue was available after all. In the end, the vehicle was great and return a breeze. Oh, I was overcharged about $12 from what I authorized over the phone. I haven't called about that yet. Not cool.

Our car was supposed to be a large SUV we got a mini van... the place is off site which is a bit inconvenient the hours are not great for a super early flight. The customer service was great the agents were super nice.

The first vehicle i got was terrible, i should have never been given. I had to go back and return. Off road jeep terrible comfort and on gas.