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Ordered a Large SUV, only to be given a standard SUV with little compensation.

Reviewed: Mon, Feb 4, 2019
About Europcar: 7.3 /10
Waited for ever at the counter, then told car ordered was not available, had to take another car without compensation. Would of been stranded at airport otherwise. is suspect Europcar always put a low priority on customers who book through 3rd parties.
About QEEQ: 7.0 /10
Large SUV | Toyota Kluger or similar

Relevant Reviews on Europcar LAUNCESTON AIRPORT

Annabelle Robeson

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Reviewed: Fri, Oct 13, 2017
About Europcar: 10.0 /10
The service was very efficient. Since the rental fee was prepaid, the car pick-up process at the store was super quick. I paid a 100 AUD deposit, which was reasonable. When returning the car, I parked and saw an elderly gentleman inspecting the vehicle. After a quick two-minute check, everything was good, and I was able to leave immediately.
About QEEQ: 10.0 /10

l.zhang

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Medium SUV | Mitsubishi ASX or similar
Reviewed: Fri, Jan 3, 2020
About Europcar: 10.0 /10
I will hire a car again next time
About QEEQ: 10.0 /10

Hueh Fen Siew

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Medium SUV | Toyota RAV4 or similar
Reviewed: Mon, Dec 16, 2019
“Ok but could be better”
About Europcar: 9.7 /10
We did not like the extras we have to pay. Would prefer to have all paid up front and taking the car will be much easier. I hope all bookings will ge all inclusive next time. Seems like we have to add on so many little things. Adds up to the cost which is hidden in the initial booking. Leaves a bit of a bad taste.
About QEEQ: 10.0 /10
Booking ok. The rest not working well

G.Musits

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Full Size | Toyota Camry or similar
Reviewed: Tue, Feb 26, 2019
“Interaction could have been better.”
About Europcar: 9.0 /10
We were not told that we had to pay for every driver just asked for our driver licenses and charged accordingly - not impressed with the service provided.
About QEEQ: 8.0 /10

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Economy | Hyundai Accent or similar
Reviewed: Thu, Jan 17, 2019
“This was the first time we learnt about insurance to cover excess. This was hard work to understand”
About Europcar: 9.7 /10
Customer service very relaxed. Offered insurance which we declined (cover through travel insurance)
About QEEQ: 8.0 /10

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