Good

It's okay

The car rental process is right in the arrival hall of Launceston Airport, and the cars are parked in the rental company’s parking lot next to the airport.

As the Airports are busy place, you need to keep at least 2 people for processing.

Na

Difficult to get a quote on comprehensive insurance and when i did, it did not match that quoted at the counter which was higher, the desk assistant was helpful in sorting this out Europcar had non of our details in the system or any other customers so it was an over an hour to process six customers with only one member of staff on duty, created for a poor customer experience

I did not need to interact with Easyrentcar. One area for improvement would be a local Australian number for help, you have it for New Zealand, why make Australia call Singapore?

Note that high end cars require 2 different credit cards

Value for money