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Confusion by Europcar HQ

Reviewed: Fri, Sep 29, 2017
About Europcar: 9.2 /10
Like: The service and helpfulness of all the staff at the local counter at San Javier Airport, Spain
Dislike: The error made by Europcar HQ, Madrid of taking the car payment(s) out of the wrong card account. Rang them and emailed them to no avail. In the end it was the very helpful staff at the local office at San Javier Airport office that sorted the situation for us. Cannot praise them enough.
Economy | Nissan Micra or similar

Relevant Reviews on Europcar in Spain

Hugh Bowman

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Reviewed: Sat, Feb 15, 2025
About Europcar: 10.0 /10
The service was very satisfying. Picked up the car two hours late and got upgraded to a Mercedes-Benz business vehicle.
About QEEQ: 10.0 /10

Ives Cooper

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Reviewed: Mon, Oct 7, 2024
About Europcar: 10.0 /10
Everything was very smooth, QEEQ had prepared for everything in advance.
About QEEQ: 10.0 /10

Arlen Tracy

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Reviewed: Sun, Sep 15, 2024
About Europcar: 10.0 /10
A large and well-regulated company. This time the car was diesel again, and I had to refill AdBlue along the way. However, the company reimbursed the cost in cash upon return.
About QEEQ: 10.0 /10

Faithe Finger

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Reviewed: Wed, Oct 9, 2019
About Europcar: 10.0 /10
The car rental service attitude was quite good. At pickup, I asked the staff to carefully document the unregistered scratches on the car. The return process was very quick.

Guy Haywood

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Reviewed: Sun, Feb 14, 2016
About Europcar: 10.0 /10
Located on the second floor of the train station, it's easy to find. The car pickup is quick and self-service to the parking lot, with staff assistance and enthusiastic service. Returns are also at the train station. You can find clear Europcar locations at almost every train station and airport.
About QEEQ: 10.0 /10

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