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Confusion by Europcar HQ

Reviewed: Fri, Sep 29, 2017
About Europcar: 9.2 /10
Like: The service and helpfulness of all the staff at the local counter at San Javier Airport, Spain
Dislike: The error made by Europcar HQ, Madrid of taking the car payment(s) out of the wrong card account. Rang them and emailed them to no avail. In the end it was the very helpful staff at the local office at San Javier Airport office that sorted the situation for us. Cannot praise them enough.
Economy | Nissan Micra or similar

Relevant Reviews on Europcar in Spain

Cedric Flynn

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Reviewed: Mon, Oct 6, 2025
About Europcar: 10.0 /10
Easy booking process and quick return.
About QEEQ: 10.0 /10

Abbott Nahum

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Reviewed: Fri, Dec 13, 2024
About Europcar: 2.0 /10

Yvonne Carllyle

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Reviewed: Sat, Aug 31, 2024
About Europcar: 10.0 /10
Very satisfied.
About QEEQ: 10.0 /10

Jacob Jennings

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Reviewed: Tue, Dec 6, 2016
About Europcar: 8.0 /10
It's inconvenient that to change the pickup time, you can't do it online or by phone. You have to go to the store in person. I hope this can be improved.
About QEEQ: 8.0 /10

C.Yau

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Mini Van | VolksWagen Touran or similar
Reviewed: Thu, Jun 13, 2019
“Terrible, the car was not cleanded and very dirty. We will not hire car from Europcar in future.”
About Europcar: 2.7 /10
I picked up the car at Sevilla airport. A male staff highly recommended another model, a MBW 2.20d, for us. He said that the car used diesel and it would has less fuel cost for travelling long distance. Owing to the darkness environment in the carpark, we could not easily identify the dirty situation of the car. After leaving the airport and under the sunlight, we found that the car was very very dirty. There was dust and debris inside the storing spaces at the doors and cabinet, mud on the carpart. Many white spots/paint on all seats. It was very disappointed that such car was not cleaned throughly before giving to customers.

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