Great value and good service

I had to replace an indicator bulb, and the in-car charger did not work

Waited in pooring rain 20 mins plus

Yes

On our arrival, we had to wait for pickup while the only member of staff on duty was dealing with other customers.

all good. but didn't the Yaris though, got into a Vitz instead, it ran well

easy & simple to book, options to choose: suppliers and groups of cars.

Pick up and drop off was extremely prompt and efficient. Photos were taken of the car and a quick check done on drop off. Previously with a different rental company at drop off they went over it in minute detail that gave the impression that any little tiny stone chip would result in a charge but ezu indicated that little stone chip on the front would be considered normal wear and tear so that was comforting to us after our prior experience. we would definately use them again.