Great staff who amended booking for me and delivered car to nearby location.

No need to queue, the service was acceptable.

The staff’s authentic Beijing accent felt very familiar and friendly in a foreign country. They had a great attitude, provided proactive pickup and drop-off services, and the rental process was smooth and efficient. They even provided extras like a charger and phone holder which were not included in the rental information. The car was in great condition. When a problem arose with the vehicle, the customer service lady was very kind and capable, and she looked very professional in person.

The service was patient and attentive. A quick phone call got us picked up and dropped off at the hotel efficiently. The car pickup was very fast.

Car met expectations and got me from A to B. You pay for what you get, but the staff were helpful and released my $500 deposit straight away.

Waited in pooring rain 20 mins plus

Yes