Marvelous

Honestly, I’ve rented cars all over the world, from regular taxis to self-drive, and Europe has been the best experience by far. The U.S. and Mexico were the worst—different car than what I booked and extra charges on top. But Italy, especially Sicily, was absolutely amazing! Highly recommend it to anyone planning a self-drive trip.

I booked a Corsa with full insurance from the rental company, but the Corsa wasn't available. They upgraded me for free to a hybrid MG SUV, a domestic car that's quite fuel-efficient. It was a new car with just over 10,000 kilometers total mileage. When picking up the car, they briefly tried to sell road assistance insurance, but when I declined, their attitude remained polite. The process of completing the paperwork and picking up the car was about 600-700 meters apart, and they provided clear instructions which made it fairly easy to find. During drop-off, they mentioned that since I had full insurance, there was no need for vehicle inspection—just hand over the keys and leave. Overall, the experience was pretty good.

Apart from the usual insurance promotion, they also offered an additional 24 euros per day for a model upgrade. I insisted on keeping my original booking, but the car I received ended up being the recommended upgraded model. The deposit was refunded promptly and I received it the same evening.

They were ok. We really had very nice experience with the pasat except 2 things. 1. When I took the car it was night and rainy so I didn't notice that on the front window there was a little crack and it was really annoying and interapt my drive. 2. There was no spear tire in the vehicle. Other than that everything was just perfect.

Great experience