I fell in love with the truck!!

The experience was average. I purchased full insurance, but an extra insurance was inexplicably added during car pickup. Due to language barriers, I didn't notice it! By the time I had signed the documents and completed the payment, it was too late! This part felt very unpleasant! Additionally, there was no way to file a complaint! A reminder to future renters to be cautious!

1. When picking up the car, they added multiple insurance options without asking, almost doubling the rental fee. After I noticed, the staff member who processed it had already left, and other staff refused to change it, asking us to wait for half an hour until that person was back. 2. I booked a Corolla, but there was no car available when I picked up, so they randomly gave me a Hyundai hatchback, which was too small to fit all our luggage. I objected on the spot, and the staff said if I didn't want it, I’d have to wait over 45 minutes. In the end, I had to downgrade to a Nissan Sunny. It's always been an upgrade with other rentals, but this was the first time I got downgraded and threatened to wait if I didn't accept. 3. The car was also very old; the Sunny had already done 25000 miles, the highest mileage I've encountered in a rental.

After returning the car, we rented another one and wasted several hours at LA Thrifty fighting for our rights. I urge all Chinese people not to rent from this company. They unjustifiably refuse to accept Chinese driving licenses and their service attitude is terrible. Many Chinese people have been denied rentals, disrupting their travel plans. It seems highly likely to be racial discrimination. Let's support our country and fight back together!

We were charged twice. The order said paid in full but we were charged another $300 when returning the car.

Car service was well above my expectations . Made my trip so much better and easier

Easy simple process