Overall good service and helpful staff.

Convenient to locate, with a good variety of cars available.

It was okay, but the staff at the store tried to upsell insurance.

1. The car I rented included an in-car GPS, but they still charged me extra for GPS. 2. After completing the rental procedures, I was given a key and had to go to a distant underground parking lot to pick up the car. They only told me the car model without providing the license plate number, making it like searching for a needle in a haystack. 3. My friend rented from another company, and the driver helped by bringing the car to the street level. 4. It took nearly an hour of waiting in line to get the car, and overall it took around two hours to get the car.

The final bill for 3 days was GBP 332, but they charged GBP 433 from my credit card. I don’t know how to claim the balance amount.

Overcharged for insurance offered a discount then NOT applied