Arrogant and unprofessional

Very bad experience. I booked a Mercedes C but was not informed of any alternatives when picking up the car. I ended up with a Kia at the parking lot. In Australia and New Zealand, there were always alternatives or even upgrades. The difference this time is too great. I won't book with Zuzuche again. Beware everyone. Also, I just received the bill and was charged £51 unfairly (even though the car was checked for damages upon return and I was told the deposit would be refunded within a week).

The final bill for 3 days was GBP 332, but they charged GBP 433 from my credit card. I don’t know how to claim the balance amount.

Very positive experience. I was upgraded to a brand new vehicle with a navigation system. This was very much appreciated.

useless