Excellent

The staff were very patient.

The rental staff not only arranged the car for us but also personally took us to the parking area to get the car. They gave a detailed explanation on how to use the vehicle. Excellent service.

The service was exemplary, the car excellent.

When I received the car from BNE airport, I did not received a full tank. As I only noticed after I drove out of the Airport, I took a picture of the fuel gauge and did not drive back. When returning the car, I told the staff at the airport about the issue, and showed them the photo. They verified the time of the photo taken, and agreed that I will not be charged for fuel. In fact, I returned the car with more fuel than I received. The staff even asked me to send the photo to for them to forward to the management. but later in the day I receive a RA stating I will be charged for refueling of 15L. I tried to email Alamo through their website to the BNE office, but there is no confirmation that the email was received, or any respond from them in any way.

Like: Communication was very clear and understanding,keep up the good work excellent customer service thankyou very much
Dislike: Their was no complaints at all