Excellent Service! Will definitely be renting again!

The customer service was excellent.

It's okay.

The attitude was okay. It's a large rental company with locations everywhere.

Hertz charged me a much higher rate than was quoted. Waited over an hour on hold and no one ever picked up at the billing department. They may have got me for 150 dollars but they lost a customer for life and I plan on telling anyone that listens just how bad they are. I also rent a lot of cars for work mostly National and have never been treated like this.

I wanted compact but none available after my reservation confirmed compact. I had to pay higher fuel cost for a mini-van which was awful to drive in unknown city traffic.