Great Value good car Thank you

Excellent

When picking up the car, we were told that the vehicle we booked was not available. We had to either pay extra for an upgrade or take a lower-tier car. We opted to pay more and chose an Audi A3. After returning home, I found out that this car is considered the same grade as the one I originally booked at another rental company, but not with Europcar, where it was considered a higher grade, costing an extra 40 euros per day. At the counter, we were asked if we wanted to return the car with a full tank of gas. The desk clerk advised us not to, saying it would save us time as we wouldn't have to look for a gas station before returning the car. We followed the advice, but upon returning the car, we were charged an extra 100 euros for fuel. The original order had the full-tank requirement, which the counter made us believe was adjusted with the additional charges. This whole experience was terrible, and we had to accept the loss after returning home.

Great front desk staff

Excellent Web site

The car exceed our expectation. Was offered an upgrade at a discounted price which was nice. Did mention insurance but wasn’t forced upon us like some other company. Over all the speedy pick up que is faster as we booked via EasyRentCars. Compare to walk in customers but still waited for 45 mins which is not great. Return is a much more speedy affair less than 5 mins. Overall a pleasant experience.

This platform is perfect to book a car highly recommended in fact already done so to friends and family. Will be the first choice to book car abroad.

WE reserved the car for pick up at 12pm we received a confirmation, we arrived at Europcar at 1155am, nobody was at the counter, we waited a man came and say they closed at 12pm, and if we wanted the car we will have to pay extra 50 euros!! We told him we were there before 12pm, he was very rude, and ask for another credit card, there is a pending $500.00 dollars charge from them, if it goes through I will deny it! He gave us the wrong address to return the car as well as easy rental, The guy at Europcar was supposed to give us a map and a code to return the car!!, he did not we spend 1 hour driving around Lyon to find the location we almost missed our train because of this, really bad bad service !!!