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Last updated on: June 15, 2025
18Rental Locations
8Airport Locations
Map View of Car Rental Locations in Richmond
Hertz
10.0/10
Budget
6.9/10
Dollar
9.1/10
AVIS
10.0/10
Alamo
9.5/10
Thrifty
9.0/10
Reviewed: September 12, 2024
Both pickup and drop-off were convenient. The store was quite busy, so there was some waiting time when retrieving the car. The compact car booked was not in great condition, but they upgraded it for free. Got lucky and received a newly returned Camry, which turned out to be a brand-new car.
Reviewed: July 4, 2023
The car was in good condition and no waiting for pickup.
Reviewed: April 2, 2020
They made a mistake in the of returning the car and it was a big trouble contacting them to solve the problem. Even I was told to go back to the same counter where I picked up the car to solve the problem. One time I went to different location and I asked them to change the date if return, the guy this is Richmond office mistake. They have to resolve it which means I have to go them. Also they charged my visa card 100 $$ twice which mean they charged me 200$$ as total They should be refunded . I am still waiting for the refund
Reviewed: October 14, 2019
I reserved and paid for a premium vehicle. None were available, so I was given a standard size. No compensation. Counter agent very unfriendly. Vehicle turned out quite well. But, unfriendliness of employee will prevent me from coming back
Reviewed: July 8, 2019
AGENT WAS NOT AT COUNTER. AGENT AT AVIS SAID HE WOULD TAKE CARE OF US THEN BECAME RUDE. WE TOOK AN ENTERPRISE RENTAL INSTEAD.
Reviewed: July 4, 2023
Payment method: Pay at the store. But because my credit card is a domestic dual-currency card without a chip, the Dollar store did not allow me to pick up the car.
Reviewed: February 5, 2019
There was one person serving both dollar and thrifty agents
Reviewed: March 16, 2018
Like: The ease of renting and efficiency/pleasant demeanor of service rep.
Dislike: Extension was a bit pricey.
Reviewed: June 2, 2017
Picking up the car was relatively quick. Returning it took a bit of time because there were many rental companies at the airport, making it difficult to find the right parking area.
Reviewed: July 8, 2018
Like: I liked everything. From making the reservation, the price, the courtesy of the staff, their flexibility (my initial flight was cancelled)and ease of pick up and return
Dislike: Nothing
Reviewed: June 2, 2018
Like: Shaq and staff were easy to work with and took care of the transaction.
Dislike: Vehicle reserved was not availble at 1st but I was happy with the substitute.
Reviewed: September 7, 2015
The pickup and return process was very quick. The staff had a good attitude and there were no additional sales pitches. The car was very new, with just over ten thousand kilometers. Overall, it was very good.
Reviewed: April 24, 2018
Like: I liked the service and the convenience of the location.
Dislike: I didn't like the fact that each time I attempted to charge my phone I had to reset the radio, and there was a limit of rental colors to choose from. White appears to be the dominate color.
