CAR RENTAL REVIEWS ON EUROPCAR AT AMSTERDAM SCHIPHOL AIRPORT, AMS

Very satisfied

Unable to reach the rental company by phone; the line was completely unreachable, and the website contact form couldn't be submitted either.

Satisfied

The pick-up and drop-off process was very convenient.

Very good.

The process was quite smooth, no upselling. I purchased full insurance from the rental company, the type that doesn't require reimbursement back home. Planned to land at 6 pm and booked the car for 7 pm. The flight arrived earlier than expected, and I reached the counter 45 minutes ahead of time. I was told I had to wait or pay extra to switch to a BMW 3-series, but I declined. Spent the next 45 minutes playing cards at the airport. For future reference, you can schedule the car pickup for a later time, but it's not allowed for an earlier pickup.

The staff were generally inattentive, and some were slightly arrogant. Finally, I encountered a helpful young gentleman who guided me to the exact location. Except for this young man who specifically assisted with navigation when returning the car, the overall experience from pickup to return was quite poor. The staff seemed inattentive, and some even appeared somewhat arrogant. Additionally, I must complain about the airport’s traffic layout—it feels like a maze. For first-time visitors, it is very unfriendly, inefficient, and full of unnecessary complications. They kept misleading me by saying I hadn’t purchased insurance or claiming there were no cars available except manual ones. They even said I would have to pay extra for an automatic car, even though I had clearly booked an automatic. I ended up entering the wrong parking lot twice and had to walk 15 minutes to locate the return area. A senior staff member dismissively told me to 'follow the signs.' Fortunately, a thoughtful young employee came by to carefully guide me, and I was finally able to return the car.

The process is convenient and smooth.

Satisfied

Very good.

The counter staff is professional, helpful and quick.

It was as expected :)

Excellent service. Found the location and got the car very quickly.

Good service.

Very satisfied, everything went smoothly. Europcar is a well-established company; I've always used it and their service is quite good!

The pickup and return process was smooth. The staff mentioned that purchasing insurance at the counter eliminates the need for upfront payment, but they didn't push for it.

Satisfied, but they asked for an additional €25 per day for full insurance, which I declined.

Pickup and drop-off were very convenient.

The policy requiring customers to pay upfront for insurance needs to be improved.

Car exceeded expectations. Brand new Citroen C4. Excellent handling, with all modern accessories

Smooth process.