AMSTERDAM CAR RENTAL REVIEWS

The pick-up and drop-off process was very convenient.

Very good.

The staff were generally inattentive, and some were slightly arrogant. Finally, I encountered a helpful young gentleman who guided me to the exact location. Except for this young man who specifically assisted with navigation when returning the car, the overall experience from pickup to return was quite poor. The staff seemed inattentive, and some even appeared somewhat arrogant. Additionally, I must complain about the airport’s traffic layout—it feels like a maze. For first-time visitors, it is very unfriendly, inefficient, and full of unnecessary complications. They kept misleading me by saying I hadn’t purchased insurance or claiming there were no cars available except manual ones. They even said I would have to pay extra for an automatic car, even though I had clearly booked an automatic. I ended up entering the wrong parking lot twice and had to walk 15 minutes to locate the return area. A senior staff member dismissively told me to 'follow the signs.' Fortunately, a thoughtful young employee came by to carefully guide me, and I was finally able to return the car.

Very satisfied!

Very satisfied.

Clear and efficient communication, convenient and quick.

The staff are quite professional. The only downside is that I can never get the car model I reserved, haha.

The staff's English was very good, communication went smoothly, and there was no unnecessary upselling!

Very satisfied, everything went smoothly. Europcar is a well-established company; I've always used it and their service is quite good!

Satisfied, but they asked for an additional €25 per day for full insurance, which I declined.

Pickup and drop-off were very convenient.

The policy requiring customers to pay upfront for insurance needs to be improved.

Very satisfied.

The service is quite good overall, but you need to find the car yourself, which is a bit of hassle.

Excellent

Everything went smoothly.

Convenient and hassle-free.

Very satisfied.

Very good and very polite. Just remember to bring an international driver's license.

Very satisfied