Overall satisfied. The pick-up service was friendly and considerate, but a bit slow. The printer was broken, and the actual pick-up time was nearly an hour later than the scheduled time.
Only one member of staff on during a busy time led to long queueing time and then when arrived, had run out of the vehicle type I'd paid for. Had the option of an electric car or a minivan.
“Good, but wait at airport for a car left a sour taste”
About Budget:9.0/10
Did not have enough cars, check in process was long and we had to wait for a car to be returned before we could leave. Only booked it 14months previously, I suppose we could have given them a little more notice.
The queue at Budget was long and the customer service agent gave me the wrong information on e-toll charges. I asked him whether it was possible to pay cash at the tolls and did not get an answer. He just told me each time I passed through a toll I would get charged USD 9 plus twice the toll charge which I later found was the wrong information. Then they gave me a car which was not there. The parking spot we were told to go to to get the car was empty. We were then offered a truck which I refused. Finally, a car was just brought back and we were offered that car. The petrol gauge was not full. The needle was below F, but the budget agent kept insisting it was full. Finally, she agreed we could return the car with the petrol tank 7 eighths full. We then tried to get out of the budget car park but were refused by the staff making the exit as the car allocated in the system was not the car I was given. Do I had to drive back to the admin office to sort this out. I was not impressed with Budget.
Polite,easy ,simple , relaxing , no aggressive sales pitch , wonderful, made part of the holiday a dream
About QEEQ:10.0/10
Got the best deal , kept promises, went beyond with help regarding disability help , A company you can depend on for a quick response, will always book with them in the future. Made the holiday easier and enjoyable
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Tabitha Webster
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