CAR RENTAL REVIEWS ON THRIFTY IN WASHINGTON

I’m happy by using qeeq

Initially, they said there were no cars available, but eventually they resolved it.

Satisfied

The car model did not match expectations; a mid-to-large car turned into a small car, and the car's condition was relatively old.

Very disappointed that they did not have the rental we asked for, and did not inform us at the check in, so we paid for the expensive vehicle and than was offered a mini van, with no exchange of price. When asked to change the price in the lot they told us it would be too much work. VERY poor service and would likely never return to this company.

Used Thrifty before in NewZealand and always get good prompt service with the car as advertised. Check in and check out straightforward. No hard selling of additions, but offered if needed.

Very straightforward booking process, key requirements on car, insurance cover, terms of rental all very easy to follow.

Al regresar el auto el empleado no estaba bien oriento de la entrega del auto faltaba una raya de gasolina y dice que fuéramos a completar la gasolina a lo cual retornó al auto para gestionar la misma, la empleada de salida no permite la gestión y no dio el mejor servicio al cliente. La experiencia no me gusto No supieron orientar me tuvieron dando vuelta lo cual consume gasolina para cobrarla Con esto dejo saber que no deseo alquilar mas carro con la compañía

Buen servicio

Los vendedores del mostrador intimidan al usuario con los seguros y terminamos pagando mucho más de lo que se hace la reserva.

Mostrar los precios totales reales con seguros. En el mostrador termina el usario pagando hasta un 50% más de la reserva original.

When renting the car, we were only informed about one option for ezpass rental at $16.99 per day, without mentioning any other alternatives. After 9 days of rental, the total cost including service fee and tax was $145. However, we only needed the toll pass for 3 days. We could have chosen to pay the ezpass rental fee and then pay the actual toll charges. Additionally, Thrifty's ezapass rental fee is higher than other rental companies at $12.99 per day. The slight savings on the car rental fee does not offset the higher toll device rental fee.

Overall good.

Easy process. This is my second time renting a car in the US.

Very satisfied.

When I arrived in the evening, they told me there were no cars available, and they could only provide an electric vehicle. If I felt uncomfortable with that, I could come back the next morning to exchange it for a gas-powered car. When I told them in advance that I needed to drive this car 300 miles to New York, the electric vehicle only had a range of 230 miles. They were evasive when asked about the charging time and range details. The next day, when I went to swap the vehicle, they acted as though it was completely justified to have already closed the transaction for the electric car. It was only after asking for their manager that they reluctantly gave me a very worn-out Toyota Corolla. On top of that, they claimed the electric car wasn’t fully charged when returned and tried to impose additional charges.

smooth process.

no price drops. however, car booking was smooth and price was good

We arrived at the BWI car rental facility at about 10:30 PM for pickup. There were four counter reps and one customer ahead of us. It took almost ten minutes to be acknowledged as a line behind us formed. The pickup paperwork went smoothly. We were sent to the parking garage Thrifty pickup location and had to go back to the service counter to get them to locate a garage rep. We ended getting a 43,000+ mile small Jeep. The rep couldn't find the rear hatch operations in the DARK garage. Once we left to get to our destination we realized how bad the car ran and the excessive tire noise. The vehicle had very bad low speed surge/hesitation. I was in the car business for forty four years and understand cars. We rent cars 3-4 times a year, usually from Avis/Budget and never had a vehicle this bad. We had to drive this car for a week. We rented a F/S sedan to go to our granddaughters wedding. This rental was purchased because it was the FULL SIZE Chevy Malibu or similar. I shopped for this $204 rental, but the irony of all of this is AVIS emailed me a last minute AARP deal on the same vehicle @ $149 weekly total. I just stayed with Thrifty. We were told we picked a BAD day to p/u a rental by Thrifty personnel and that is how we ended up with this Jeep! VERY unprofessional!

Staff is good. Waiting time is less than 45 minutes. Car is superb. Highly recommended.

Very good platform!

Good location and service

It's fine.

Excellent service overall

Excellent service

Plane landed on time at 20:10hrs. Then it took us over two hours to clear immigration! There were 50 immigration stations, but only 7 in use. 4 x American passport holders, 1 x for wheelchair/families with young children, only 1 x for the approx 900 other passengers! Collected our bags and made our way to the Car Rental bus stop. Short journey to the Thrifty/Hetz/Avis office. The Thrifty person (from India) informed me that they had no cars...and to "come back tomorrow"! I informed him that I had pre-booked a rental and expected him to supply me with a car. He argued with me and kept saying he had no cars left. I showed him the rental voucher from QEEQ. I had great difficulty understanding what he was saying because his english was very poor. In the end he 'borrowed' a car from Hertz and transferred it onto the Thrifty rental. Several times he kept on trying to get me to add more insurance to the rental cost, even though I showed him my AXA insurance document. I added my son as an additional driver and the charge came to $231 (£174) for 15 days! He then tried to charge me for an EZpass for toll roads. The whole rental experience with this person at the Thrifty desk at Dulles Airport was terrible. I feel I have been conned and over charged. I went onto the Thrifty website and a few other people have had bad dealings with this person.

I chose QEEQ because I thought I would be saving money on car rentals. This has nothing to do with QEEQ...but maybe they could inform Thrifty about their employee at Dulles Int Aiport (Wash DC).