CAR RENTAL REVIEWS ON THRIFTY AT WASHINGTON DULLES INTERNATIONAL AIRPORT, IAD

I’m happy by using qeeq

Very smooth process to pick up/drop off. Was able to chose the car I wanted within the category of my reservation.

Cheaper than other apps.

Great, very good!

Me Cobraron $50 Inter city Fee que no estaba contemplado en la tarifa.

Todo fue perfecto! Sin duda, volveremos a contratar con Thrifty.

Fue muy rápida y segura! ?

yes everything went fine and meet our espectations

everything went just fine

Quite satisfied

Used Thrifty before in NewZealand and always get good prompt service with the car as advertised. Check in and check out straightforward. No hard selling of additions, but offered if needed.

Very straightforward booking process, key requirements on car, insurance cover, terms of rental all very easy to follow.

The counter staff was extremely rude. Same with the person checking the car upon return. Absolutely zero customer service. Plus extreme up selling with outrageous prices.

Easy to use

Had pleasant experience while pickup and returning the car. Amir Gill helped to return the car quickly without hassle

Overall good.

Easy process. This is my second time renting a car in the US.

was not clear and gave us the wrong category to choose the car and we noticed that but nothing happened and still we charged the same

Pretty good

Very satisfied.

Don't understand why so much registration input is needed on pick up when surely all this info could have been inputed on booking

When I arrived in the evening, they told me there were no cars available, and they could only provide an electric vehicle. If I felt uncomfortable with that, I could come back the next morning to exchange it for a gas-powered car. When I told them in advance that I needed to drive this car 300 miles to New York, the electric vehicle only had a range of 230 miles. They were evasive when asked about the charging time and range details. The next day, when I went to swap the vehicle, they acted as though it was completely justified to have already closed the transaction for the electric car. It was only after asking for their manager that they reluctantly gave me a very worn-out Toyota Corolla. On top of that, they claimed the electric car wasn’t fully charged when returned and tried to impose additional charges.

The rental location has poor 4G signal and does not provide WiFi.

Pick up customer service could have been better

Plane landed on time at 20:10hrs. Then it took us over two hours to clear immigration! There were 50 immigration stations, but only 7 in use. 4 x American passport holders, 1 x for wheelchair/families with young children, only 1 x for the approx 900 other passengers! Collected our bags and made our way to the Car Rental bus stop. Short journey to the Thrifty/Hetz/Avis office. The Thrifty person (from India) informed me that they had no cars...and to "come back tomorrow"! I informed him that I had pre-booked a rental and expected him to supply me with a car. He argued with me and kept saying he had no cars left. I showed him the rental voucher from QEEQ. I had great difficulty understanding what he was saying because his english was very poor. In the end he 'borrowed' a car from Hertz and transferred it onto the Thrifty rental. Several times he kept on trying to get me to add more insurance to the rental cost, even though I showed him my AXA insurance document. I added my son as an additional driver and the charge came to $231 (£174) for 15 days! He then tried to charge me for an EZpass for toll roads. The whole rental experience with this person at the Thrifty desk at Dulles Airport was terrible. I feel I have been conned and over charged. I went onto the Thrifty website and a few other people have had bad dealings with this person.

I chose QEEQ because I thought I would be saving money on car rentals. This has nothing to do with QEEQ...but maybe they could inform Thrifty about their employee at Dulles Int Aiport (Wash DC).