My family and I were much satisfied and happy about the vehicle and the efficient staff service

If you don't want to queue or deal with the counter staff and avoid insurance offers, Alamo has a row of self-service machines in the rental lobby. Simply input your reservation number, driver's license number, swipe your credit card for the deposit, select 'no' for the other options, and the rental document will be printed out.

Both pick-up and drop-off were very convenient, with self-service options available. The only drawback was that the vehicle category included the Jeep Grand Cherokee, which was available on-site, but Alamo required an extra fee to rent it. After contacting QEEQ, they explained that there are versions with and without GPS, and we had rented the non-GPS version. However, this was not clearly stated in the link. This was very frustrating.

Alamo makes car rental very convenient. The self-service pickup is very quick. During the ten-plus days of using the car, I scratched the left bumper and the trunk in two small places. When returning the car, I informed the staff, who told us it was not a big deal. The return process was also very straightforward; they just took a quick look at the car, and we were done.

Fast service, fewer people, no upselling.

I am very satisfied with the condition of the car. It was a new vehicle with only 10,000 kilometers, very clean and easy to drive. Returning the car was also very convenient. However, I'm a bit disappointed with one of the staff members, an American lady, who recommended an upgrade to a different model. After we declined, she became impatient and had a poor attitude. Additionally, the wait time was a bit long, probably due to the peak season in July. I'm not sure if the Jeep Cherokee we got is of the same class as the Santa Fe we had originally booked.