Very nice well maintained cars.

I initially booked a BMW iX40, but the rental company didn't actually have the car. After some on-site negotiation, I ended up with a diesel Skoda station wagon from the neighboring AVIS location. From a vehicle perspective, this was a downgrade, but the rental company provided good service, even offering a full tank of fuel. The car was brand new, had 4-wheel drive, and performed well, especially for driving on mountain roads in Norway. However, on long trips, the person sitting in the middle of the back seat might find it uncomfortable.

High charges, aggressive upselling, downgraded vehicles, and poor service experience. The queue time was extremely long. The focus seemed to be on upselling—offering vehicle upgrades and additional insurance. In the end, we were given a downgraded car.

Overall satisfied, good service attitude.

Fast and courteous

I have returned the car on the 19 and i there should refund money to my card, however till today i did not receive the money