Super!

Highly satisfied

Satisfied

Walking 50 meters to the right from the terminal, there was the car rental company. I waited less than 5 minutes at the pickup point before seeing the company's shuttle bus. The driver was very enthusiastic, standing on the bus, helping us load our luggage onto the racks. We quickly arrived at the car rental office, presented our reservation, the staff checked it on the computer, and asked if we needed an upgrade or additional insurance. Since we bought the most comprehensive insurance on QEEQ, we declined, and the staff didn't push us to buy anything else. The process was quick; they directed us to the backyard to pick up the car. The staff pointed to the model we rented, saying all keys were in the cars, which were all clean. We could choose any; once chosen, we drove to the exit, showed our driver's license to the staff, they checked it and let us go. Everything went smoothly, and the service was very friendly.

This company's practices are unscrupulous, with hidden charges and deceit. This is not my first time renting a car abroad, so I am aware of the insurance upsell tactic, but I still fell for it. Here's what happened: Upon arrival in Los Angeles, I went to the car rental company, where a Latina employee handled the procedures. She seemed very friendly, chatting away. Since I knew about the insurance upsell, I paid close attention, but she didn't mention anything. When I paid with my card, the amount seemed off, so I asked and was told it included taxes, so I didn’t think much of it. This staff member didn't hand me the paperwork but instead came around the counter to personally help me choose a car. It seemed like such great service. After choosing the car, the staff put the paperwork in the glove compartment of the passenger seat. That night, I drove to Las Vegas. The next morning, I found a flat tire and went to a local Thrifty to have it fixed or get a replacement. It was then that I checked the receipt and saw that they had charged me extra for so-called roadside assistance, costing several hundred dollars over the ten-plus days. This was definitely not tax, which should have been included in the total. No wonder she was so attentive; she didn't want me to see the paperwork. Later, they refused to refund me. The flat tire took two days to fix, and it still wasn't properly repaired—just inflated again. They didn’t have a replacement car for me, offering only a lower-grade vehicle instead. I wasted three days dealing with all this nonsense. Thrifty = Thief.

Pickup process is a little bit slow and the guy on the counter push me too hard to sell me insurance from them even told him I already got insurance from another company, he keep insist to buy it and explain me how much the California drivers are dangerous and will have a big troubles with my car and future accidents .