They claimed there was a smoke smell in the car during return and wanted to charge me 400. They also promoted various insurance options at pickup. Do not book the cheapest option, go for the second tier instead.

First, they insisted I buy insurance, but my order indicated I didn’t need it, which annoyed the staff. I declined the refuel option and they refused to give me a receipt, saying it was fine. In the end, I returned the car with a full tank, and they still charged me $52 for FPO. That's outrageous!

Very satisfied

They didn't aggressively push insurance. After seeing my order, we talked for less than 5 minutes before they informed me to pick up the car. I could choose any car in the same category.

Like: The support customer care is excellent , as i sent a few emails , and made call, all staff get clear information.
Dislike: When making a call all the different department ( this is normal for all companies ) but takes time etc.