Great service

The car was far below our expectations!! … and several issues during our rental significantly impacted our trip. Key concerns have listed above.

Call centre staffed in Philippines - no idea of local operation in Brisbane or vehicles etc... reluctant to transfer to local office. Call centre advised that desk would be open til midnight as my flight was delayed. However internaltional desk was not staffed and had to go all the way to domestic terminal to collect car which added over 60mins. Wish I was told this could happen in advance.

In-terminal pick-up and drop-off is simply a fantastic experience, great convenience! Would be perfect if child boost seat cost less.

It was busy at the counter but staff were quick to try and sort people out. We paid for a sat nav as extra with them and it was pretty useless and we relied on our phone for maps the whole trip. otber than that all smooth.

Like: Very Enjoyable with a New Car