取車快速

Very satisfied.

Satisfied

Too many hidden charges, always adding insurance fees.

We were scheduled to pick up the car at 10:30 AM, but Hertz had no cars available that day without prior notice. We waited until 4 PM with no clear explanation from them; they kept avoiding the issue. During drop-off, we were inexplicably charged an extra $100, and we still haven't received a response.

Like: I’ve had bad experiences with car rentals before, but no hassle with Hertz about any minor scratches that were there before (which was my experience with another company). The vehicle we got was more car than we registered for—a Chevy Tahoe instead of a Pathfinder, which worked out better for us anyway. The car was clean, new and lots of features, and perfect for hauling the big group we had.
Dislike: The distance from the kiosk to the rental pickup was a bit far away—which was okay, but we didn’t walk around the car together, at least at this airport rental office.