Overall good car rental experience but could have been improved by less time to pickup

Australia

Reviewed: Fri, Feb 28, 2020

About Europcar: 8.3 /10

Excess human involvement. The process could be significantly more electronic or simplified. They had to shuffle through keys thrown in a draw for 5-10 minutes before discovering they didn't have the car model ordered so they provided a suitable but very different alternative.

About QEEQ: 8.0 /10

The experience of renting through a rental broker and not directly from a rental company was a little uncomfortable at first (is this transaction legitimate/am I getting ripped off) but in the end the cost saving was worth the third party being involved in the process.

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Full Size | Holden Commodore or similar

1 days rental

Relevant Reviews on Europcar MELBOURNE AIRPORT

Mandel Rebecca

Australia

1 days rental

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Mon, Nov 18, 2019

About Europcar: 2.0 /10

Unclear charges, extremely poor service, discrimination against Chinese. Called to inquire, but they hung up before I finished speaking. Also, there were unknown charges and an extra day fee deducted. The car model provided was different from the one reserved, and there was no prior notice.