Very good

The reception area is set up like a hotel front desk with 2-3 staff members, mostly of Indian nationality, including those inspecting the cars. Overall, communication was smooth.

i expected to be given a wreck for the price I was paying, so was stunned to receive a Nissan Rogue with only 2900km on it.

it would be great if you offerred collision damage waiver at a reasonable cost. The daily rate rental car companies charge equates to about $8,000 a year for insurance,

I will NEVER use your service or the rental company Routes again. The staff at Routes were rude (put me on hold and hung up twice while i requested pick up), would not honor my agreement stating the changes were due to ICBCs recent insurance chands and the only solution they wanted to provide was to send me to their competitor.

Very weird business, very short staffed and poorly organized. A lot of people on both visits were basically panicking by how bad it was.

Seemed easy and smooth!

45 minutes to process us too long. That's not on the staff. You need more people